Migration Guide

How to Switch from Okendo to BetterReviews

Thinking about switching from Okendo? What the migration looks like — review export, what you keep, what changes, and how to minimize disruption.

The cost math

Okendo’s real features start at $119/mo (Growth) and $299/mo (Power). BetterReviews includes AI on every plan at $49/mo flat.

ScenarioOkendo costBetterReviews costAnnual savings
Growth plan ($119/mo)$119/mo$49/mo$840/year
Power plan ($299/mo)$299/mo$49/mo$3,000/year

At Power plan savings, you could run BetterReviews for over 5 years for less than 1 year of Okendo Power.

Plus: BetterReviews is month-to-month. No annual commitments. Export and switch anytime.

Common fears addressed

”I rely on attribute reviews”

This is the honest one. If structured product attributes — “True to Size,” “Skin Type,” “Durability” — are genuinely essential to how your customers shop, Okendo may still be the right choice. No other app does attribute-based reviews as well.

But consider: are attributes driving purchase decisions on your store, or are they nice-to-have data you rarely look at? For fashion and beauty brands where shoppers filter by body type or skin tone, attributes matter. For most other categories, AI conversations often draw out the same information naturally — customers mention fit, quality, and use cases when asked the right follow-up questions.

”Will I lose my reviews?”

No. Okendo supports CSV export (Settings > Import/Export > Export). BetterReviews imports reviews with original dates, star ratings, text, and product associations preserved.

”What about Q&A data?”

BetterReviews doesn’t have a Q&A feature yet. If Q&A is important to your store, factor this into your decision. Your existing Q&A data from Okendo won’t carry over.

”What about Klaviyo integration?”

Okendo locks Klaviyo behind the $299/mo Power plan. BetterReviews integrates at all tiers. If you’ve been paying $299/mo partly for Klaviyo access, this alone changes the math. For details: Okendo Pricing Breakdown.

”What about Google rich snippets?”

Same schema markup standards. Google re-indexes within 2-4 weeks. Temporary fluctuation in rich snippet display is normal during any review app switch — it resolves on its own.

”Month-to-month?”

Yes. No contracts. No annual commitments. Export your reviews and switch again if BetterReviews isn’t the right fit. No lock-in.

What you keep vs what you lose

Keep:

  • All review text, star ratings, and dates
  • Photo URLs (if included in export)
  • Product associations
  • Your review count and average ratings

Temporarily changes:

  • Rich snippets (2-4 week Google re-indexing period)
  • Widget appearance (different design, customizable in theme editor)

Lose:

  • Attribute tags and structured attribute data (Okendo-specific format)
  • Q&A data (no Q&A feature in BetterReviews yet)
  • Loyalty program data (separate migration if using Okendo Loyalty)
  • Quizzes, referrals, surveys data (separate Okendo products)
  • Bazaarvoice retail syndication

Honest note: If attribute reviews are mission-critical to your customer experience — if shoppers actively filter by size, skin type, or body type and this measurably affects your conversion rate — Okendo may still be the right choice despite the cost difference. The savings don’t matter if the product doesn’t serve your customers.

Before you switch: checklist

  • Evaluate attribute dependency. Do customers actually use attribute filters? Check your analytics. If attribute usage is low, the migration cost is minimal.
  • Export your reviews. Settings > Import/Export > Export in Okendo’s dashboard. Save the CSV.
  • Document your widget setup. Screenshot product page widget placement, attribute display settings, and any custom CSS.
  • Check your plan’s order limit. If you’re approaching your tier limit anyway, timing a switch before an upgrade makes financial sense.
  • Plan Loyalty/Quizzes migration separately. If you use Okendo’s other products, migrate them independently.

The migration process

1. Export from Okendo

Go to Settings > Import/Export > Export in your Okendo dashboard. This captures review text, ratings, dates, customer info, and product associations.

2. Import to BetterReviews

Send the CSV to the BetterReviews team — we handle the import. Reviews appear with their original dates and ratings. Typically 1-2 business days.

3. Configure your widget

Add the BetterReviews widget in your Shopify theme editor. Customize colors, layout, and display to match your store design. Zero JavaScript on first paint.

4. Set up AI conversation collection

Configure post-purchase email timing. New customers receive AI-guided conversations instead of forms — drawing out specific use cases, comparisons, and photos through natural dialogue.

5. Remove Okendo

Uninstall the Okendo Reviews app. If you’re keeping other Okendo products (Loyalty, Quizzes, Referrals), only remove Reviews. Verify no leftover code in your theme.

Note: The BetterReviews team handles the import and assists with widget setup.

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