Let our team set up your test product

When you reach the “Add BetterReviews to your theme” step in onboarding, you can either set the test product up yourself in your theme editor (~5 min) or have the BetterReviews team handle it for you.

This page covers the “we’ll do it for you” track. If you’d rather do it yourself, see the in-app theme-editor flow — that path takes about 5 minutes and doesn’t require sharing access.

This option is live in the dashboard. It sits on Add BetterReviews to your theme (/onboarding/test-product), which is step 2 of onboarding, right after you connect your reviews.

What we set up for you

We’ll handle the one-product setup so you can see BetterReviews running on your store before deciding whether to roll it out to your full catalog.

Specifically, we’ll:

• Add the BetterReviews review widget to the product page template for the product you choose
• Verify your imported reviews show up on the product page
• Make sure the AI chat works end-to-end for that product
• Send you an email when everything is live

We do not change anything else. Your other products are untouched.

What we need from you

When you submit the form you can include:

• Product — the test product you want set up. Pick it from your catalog by typing the product name
• Collaborator request code (optional) — the 4-character code shown in your Shopify admin under Settings → Users and permissions → Collaborators → Collaborator request code. Sharing this lets a teammate at BetterReviews request access without you needing to manually invite us
• Notes (optional) — anything specific you want us to know about this product or your theme

The collaborator request code is stored encrypted and only one BetterReviews team member can read it. It is never logged, never shared, and is automatically deleted along with the rest of your data if you uninstall the app.

Turnaround

We aim for one business day. If we hit a blocker — your theme uses an unusual structure, the product is missing fields we need, the collaborator code isn’t recognized — we’ll reply to the email address on file rather than guess.

You’ll get one email from [email protected] confirming the setup is live. After that, opening your BetterReviews dashboard takes you to the Discovery surface where you can browse your imported library. To try the AI chat on a specific product, use the conversation editor — it embeds the chat playground so you can preview what your customers will see. Before you subscribe, the playground gives you 50 conversations, lifetime. That’s a hard cap, not a monthly one; once you subscribe it goes away and the playground is unlimited.

What if I change my mind

You can ignore the request — nothing happens automatically. If you’d rather do the setup yourself before we get to it, switch to the self-serve track from the same onboarding screen. We close the ticket as soon as we see the widget already in place.

Privacy notes

• The collaborator request code is treated as protected customer data under our Shopify Level 2 access policy
• Submitting the form sends a notification to a private team Slack channel; the channel never displays the collab code in plaintext
• Per-store rate limit: 5 submissions per 24 hours. You won’t hit this in normal use; it exists to stop accidental form spam from breaking our triage queue