Choosing between Standard and Enhanced
Last updated: April 17, 2026
The Conversation Editor’s AI Model section lets you pick between Standard and Enhanced. Both drive the same chat flow — same photo card logic, same support routing, same draft generation — but they run on different underlying models with real quality trade-offs.
The short version
| Standard | Enhanced | |
|---|---|---|
| Review quality | Good | Noticeably better |
| Counts toward your plan | No — unlimited | Yes |
| Context awareness | Basic | Stronger |
| Sentiment detection | Good | Better edge-case handling |
| Default | No | ✅ |
If you’re not sure, stay on Enhanced. It’s the default because the review-quality difference is meaningful for most stores. Switch to Standard if you want unlimited conversations and are willing to trade some quality.
What “better” actually means
Follow-up questions
When a customer says “I love it,” Enhanced tends to ask a specific, thoughtful follow-up (“What’s been your favourite detail?”) where Standard might ask something more generic (“Can you tell me more?”). Specific questions produce specific answers, which produce better reviews.
Sentiment on ambiguous messages
If a customer writes “yeah, it’s fine I guess,” Enhanced is more likely to read that as lukewarm and follow up to surface what’s holding them back. Standard may take “fine” at face value and wrap the review early.
Draft writing
The draft assistant preserves the customer’s words in either model, but Enhanced is better at restructuring chat-speak into clean review prose without changing meaning. Standard produces slightly more literal transcripts.
Support detection
Both models catch obvious support signals (“haven’t received it”, “it’s broken”). Enhanced is better at catching subtler ones — customers who are frustrated but haven’t used a keyword, or who buried a real issue inside a mostly-positive message.
When Standard makes sense
- You’re on tight AI cost budget. Standard is unlimited on every plan — it never counts toward your Enhanced-review limit or triggers auto-recharge.
- You’ve tested both and genuinely prefer Standard’s voice for your brand.
For most stores, Enhanced produces reviews that are worth the difference.
Switching between models
Switch at any time from the Conversation Editor. Changes apply to conversations that start after you save — conversations already in progress keep the model they started with.
You can experiment freely. Try Standard for a week, look at the review quality, switch back to Enhanced if the quality drop isn’t worth the free conversations.
What doesn’t change between models
- Photo card behaviour — same gate logic, same sentiment check, same “ask once” rule
- Support routing — same triggers, same cooldown
- Draft structure — same voice preservation rules
- UI and colours — whatever you configured in Customizing the chat
The model only affects the quality of the AI responses themselves, not the flow around them.
Billing impact
Enhanced reviews count toward your plan (200 / 1,000 / 2,000 depending on tier). Standard reviews don’t — they’re free. See Billing & limits for the full pricing model including auto-recharge.